Question 1

How long does shipping take?

Accepted Answer

Benelux orders usually arrive in 1–3 business days. EU deliveries take 3–7 days. You’ll receive tracking once the order ships.

Question 2

Which payment methods do you accept?

Accepted Answer

We process all payments securely through Stripe (major cards). Your card details never touch our servers.

Question 3

What is your return policy?

Accepted Answer

Unworn items with tags can be returned within 30 days. Start a return from your order confirmation or ask our team. Refunds go back to the original payment method.

Question 4

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping in Benelux from €100, and free EU shipping from €150 (see Shipping settings for current rates).

Question 5

Can I change or cancel my order?

Accepted Answer

If the order is still pending payment or not yet processing, contact us with your order number. Once shipped, please use the returns flow.

FAQ & support

Shipping

Orders & payment

Returns

FAQ & support

Shipping

Orders & payment

Returns